Client Support Services
For assistance with the products or an order, please contact our Client Support Services Department via e-mail at customerservice@theimagegroup.net or call Toll Free at 866.272.5162. If you have a technical question about this website, please send an e-mail to technology@theimagegroup.net and we will respond promptly.

Custom Quote
If you have a special need for an item that you do not see on this web site, or if you'd like to incorporate an additional logo such as an event, broker name or customer logo, please complete our short custom quote form.

We will research the almost endless product possibilities and work with you to find the exact item to fit your needs.

Some examples would include;

• New Hire kit (containing a shirt, briefcase, portfolio & a pen or other)
• Gift packets (golf outing, special customer events, Broker Open House, Anniversaries)
• Programs: Incentives for your employees
• Achievements: Create Certificates, Awards, Plaques, Monument Awards, Anything is possible.

We offer Screen Printing, Engraving, Embroidery, and Personalization (client names or events)

Privacy
For information on our Privacy Policy, click here.

Cookies
We use a feature of your Internet Web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive.

We create and then use these cookie files to track your clicks as you go through our web site. We only use cookies to keep track of items you put into your shopping cart or to tell us whether you have visited us previously.

Cookies can also be used to save and retrieve usernames used on our site, information on past purchases and other preferences. This is done for convenience and means that you do not have to reenter this information on every visit to our Web site. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

If your browser does not allow cookies, you will have to reenter your information each time and the site may not work correctly.

Return Policy
The Image Group stands behind our 100% satisfaction guarantee. As such, we will gladly take back any orders that do not meet your requirements within 30 days of your purchase. If you wish to return an item, please contact Client Support Services at 866.272.5162 or e-mail your Client Support Services Representative.

A Return Merchandise Authorization Number (RMA) is required. For non-defective items, please make certain that the items are in new condition, with original packaging and accessories. Client Support Services will provide you with the RMA number and the address to which to ship the goods.

Orders paid by credit card will be refunded to your account upon receipt and inspection of the returned materials.

Security
We use a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to production systems.

Passwords and credit card numbers are encrypted in our secure database, which is also located behind secured networks. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our databases as stated above.

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