Overview
At The Image Group, we are committed to protecting your
privacy. We created our Privacy Policy ("Policy")
in order to demonstrate our firm commitment to protecting
the privacy of our visitors and shoppers.
Our online system allow you to buy products and receive
e-mails or other promotional information from us. We use
the information that we collect about you to fulfill your
product purchases and to create a more personalized online
experience. This Policy may change from time to time,
so please check back periodically.
Except as otherwise discussed in this Privacy Policy,
this document only addresses the use and disclosure of
information we collect from you. We encourage you to ask
questions and to be very cautious before you disclose
your personal information to others.
Questions regarding this Policy should be directed to
private@theimagegroup.net
or may also be contacted directly at the following address:
Attn: Internet Privacy Compliance Officer
The Image Group, Inc.
1255 Corporate Drive
PO Box 1147
Holland, OH 43528
This Privacy Policy will explain the following regarding
use of our site:
 What
information does The Image Group collect from you?
Where
do we collect information from you and how do we use it?
With
whom do we share your information?
How
can you update or correct your Personally Identifiable
Information?
What
security precautions are in place to protect against the
loss or misuse of your information?
Use
of "cookies"
Contacting
The Image Group about privacy questions or concerns
Privacy
Policy changes
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What information does The Image Group
collect from you?
In order to better provide you with numerous products
and services, The Image Group collects two types of information
about its visitors: Personally Identifiable Information
and Non-Personally Identifiable Information. Our primary
goal in collecting information from you is to provide
you with a smooth, efficient, and customized experience
while using our sites.
Personally Identifiable Information
This refers to information that lets us know the specifics
of who you are. Personal information is requested when
you order products, request information, and send us feedback.
For example, this information might include your name,
billing address, shipping address, telephone number, e-mail
address, credit card or other payment information, and
product details. With this information, The Image Group
can fill your orders and better provide you with personalized
services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify
a specific individual. We gather certain information about
you based upon where you shop or browse on our site in
several ways. This information is compiled and analyzed
on both a personal and an aggregated basis. For example,
this information may include the Web site's Uniform Resource
Locator ("URL") that you just came from, which
URL you next go to, what browser you are using, and your
Internet Protocol ("IP") address. A URL is the
global address of documents and other resources on the
World Wide Web. An IP address is an identifier for a computer
or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such as the World
Wide Web. Networks like the web use the TCP/IP protocol
to route information based on the IP address of the destination.
In other words, an IP address is a number that is automatically
assigned to your computer whenever you are surfing the
web, allowing web servers to locate and identify your
computer. Computers require IP addresses in order for
users to communicate on the Internet, browse and shop.
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Where do we collect information from
you and how do we use it?
Our primary goal in collecting personal information is to
provide The Image Group's visitors with a superior customized
online experience. We use the customer contact information
to fill orders, contact purchasers to inform them of their
order status, to send promotional information, to enhance
the operation of our site, and administer our systems.
We gather information in the following ways:
Shopping
We collect IP addresses for the purposes of system administration,
to gather broad demographic information, and to monitor
the level of activity on our site. We collect information
from visitors to our site regarding the URLs they came
from, domain types (e.g., .com or .org), their IP addresses,
the date and time of their visit or order, the number
of visits and orders, the number of visits per browsing
session, the server type, the operating system and browser
type used to come to the site, the country, state and
sometimes the telephone area code where their servers
are located, the pages and page titles of our site that
visitors viewed during their visit, whether the visitor's
computer is enabled for Java or cookies, browser language,
applications and plug-ins, and any search terms entered
on our site.
Ordering
When you order from us, we collect personally identifiable
information from you. If you order one of our products,
we will collect and maintain your name, e-mail address,
billing address, shipping address, telephone number, product
selections, credit card or other payment information,
order number, referring URL, IP address and a password.
We collect this, and other information, as disclosed in
this Policy, in order to fill your order, to communicate
with you about your order and to send you promotional
materials. Before confirming your order, you will have
the opportunity to review the product order form and make
changes and additions to the information it contains and
these changes will be automatically kept for future use.
Online Surveys
In order to improve our services to you, we ask some of
our customers to voluntarily complete surveys. Individual
survey answers are confidential. If you do not wish to
participate in a survey, simply decline to participate
when asked.
Contact Information
If you contact The Image Group or our Client Support Services
representatives by telephone, e-mail or letter, we may
keep a record of your correspondence or comments. If you
report a problem with our site, we may collect such information
in a file specific to you. If you contact us through our
feedback area or by calling one of our Client Support Services
representatives, we may ask for your name and e-mail address
in order to send you a reply.
We also track customers' traffic patterns throughout
their online session, including which pages a customer
views while using the site. This information is ultimately
stored in the form of store categories, and, in some cases,
specific URLs. We use your IP address to diagnose problems
with our servers, software, to administer our site and
to gather demographic information.
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With whom do we share your information?
Fulfillment: The information collected by The Image Group
is used only for the limited purposes of processing orders,
keeping you informed about your order status, for statistical
purposes, for improving our site and its performance,
and to notify you of products or special offers that may
be of interest to you. We will disclose your Personally
Identifiable Information to third parties to charge your
credit card, fill your order, deliver your order, provide
Client Support Services, provide you with credit and deliver
promotional e-mails to you from The Image Group. For example,
we must release your credit card information to the card-issuing
bank to confirm payment; and release your address and
telephone information to the delivery service to deliver
products that you ordered.
Other Parties: We do not sell, trade, or rent your personal
information to others without your consent. We may provide
Non-Personally Identifiable Information about our customers'
sales, traffic patterns, and related site information
to third party advertisers, but these statistics do not
include any Personally Identifiable Information. We may
release account information when we believe that such
release is reasonably necessary to enforce or apply our
Terms and Conditions or to protect the rights, property,
and safety of The Image Group, our users, or others. If
customers do not pay us for products ordered, we may submit
their account information to a third party collection
agency.
Compliance with Service of Process or Law Enforcement:
Occasionally The Image Group may be required by law enforcement
or judicial authorities to provide Personally Identifiable
Information to the appropriate governmental authorities.
We will disclose Personally Identifiable Information upon
receipt of a court order, subpoena, or to cooperate with
a law enforcement investigation. The Image Group fully
cooperates with law enforcement agencies in identifying
those who use our services for illegal activities. We
reserve the right to report to law enforcement agencies
any activities that we in good faith believe to be unlawful.
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How can you update or correct your
Personally Identifiable Information?
We believe you should have the ability to access and edit
the personal information that you have provided to us.
During the online ordering process you can review, change,
or delete the information that you have submitted. You
may change any of your personal information in your account
online at any time. We encourage you to promptly update
your information if it changes. You may ask to have the
information on your account deleted or removed; however,
because we keep track of past purchases, you cannot delete
information associated with past purchases. Also, as a
security measure we "back up" the data stored
on our systems, and such prior information cannot be completely
removed from our databases. As a result, you should not
expect that all of your personally identifiable information
will be completely removed from our backed-up databases.
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What security precautions are in place
to protect against the loss or misuse of your information?
At The Image Group you can be assured that your personal
and account information is secure, consistent with current
industry standards. The importance of security for all
Personally Identifiable Information associated with our
customers is of utmost concern to us. Our secure servers
protect the information using advanced firewall technology.
In order to most efficiently serve you, credit card transactions
and order fulfillment are handled by established third
party banking, processing agents and distribution institutions.
They receive the information needed to verify and authorize
your credit card or other payment information and to process
and ship your order.
When you access your account information, the information
is kept on a secure server. All of the customer data we
collect is protected against unauthorized access by physical
security means.
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Use of "cookies"
When you use our site we will store cookies on your computer
in order to facilitate and customize your use of our site.
A cookie is a small data text file, which a web site stores
on your computer's hard drive (if your Web browser permits)
that can later be retrieved to identify you to The Image
Group. Our cookies store randomly assigned user identification
numbers. The cookies make your use of the site easier,
allow you to retrieve an earlier shopping cart, make the
site run more smoothly and help us to maintain a secure
site. You will be unable to shop on our site without your
browser set to accept cookies.
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Contacting The Image Group about privacy
questions or concerns
If you have any questions about this Privacy Policy, the
practices of this site, or your dealings with this site,
please contact The Image Group by sending a letter to:
Attn: Internet Privacy Compliance Officer
The Image Group, Inc.
1255 Corporate Drive
PO Box 1147
Holland, OH 43528
You may also contact us by e-mail at private@theimagegroup.net.
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Privacy Policy changes
This Privacy Policy was last changed on December 27th,
2002. If The Image Group makes changes to any terms or
conditions of the Privacy Policy, the changes will be
posted in this document so that you will always know what
information we gather, how we might use that information
and to whom we will disclose it. We may change, modify,
add or remove portions of this Policy at any time, and
any changes will become effective immediately upon being
posted unless we tell you otherwise.
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