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Privacy


Overview

At The Image Group, we are committed to protecting your privacy. We created our Privacy Policy ("Policy") in order to demonstrate our firm commitment to protecting the privacy of our visitors and shoppers.

Our online system allow you to buy products and receive e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product purchases and to create a more personalized online experience. This Policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Questions regarding this Policy should be directed to private@theimagegroup.net or may also be contacted directly at the following address:


Attn: Internet Privacy Compliance Officer
The Image Group, Inc.
1255 Corporate Drive
PO Box 1147
Holland, OH 43528

This Privacy Policy will explain the following regarding use of our site:

 What information does The Image Group collect from you?
 Where do we collect information from you and how do we use it?
 With whom do we share your information?
 How can you update or correct your Personally Identifiable Information?
 What security precautions are in place to protect against the loss or misuse of your information?
 Use of "cookies"
 Contacting The Image Group about privacy questions or concerns
 Privacy Policy changes

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What information does The Image Group collect from you?
In order to better provide you with numerous products and services, The Image Group collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our sites.

Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order products, request information, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, The Image Group can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop or browse on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

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Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide The Image Group's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site, and administer our systems.

We gather information in the following ways:

Shopping
We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and sometimes the telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.

Online Surveys
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked.

Contact Information
If you contact The Image Group or our Client Support Services representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our Client Support Services representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

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With whom do we share your information?
Fulfillment: The information collected by The Image Group is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide Client Support Services, provide you with credit and deliver promotional e-mails to you from The Image Group. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your personal information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of The Image Group, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Compliance with Service of Process or Law Enforcement: Occasionally The Image Group may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. The Image Group fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

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How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your personally identifiable information will be completely removed from our backed-up databases.

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What security precautions are in place to protect against the loss or misuse of your information?
At The Image Group you can be assured that your personal and account information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

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Use of "cookies"
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to The Image Group. Our cookies store randomly assigned user identification numbers. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

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Contacting The Image Group about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact The Image Group by sending a letter to:

Attn: Internet Privacy Compliance Officer
The Image Group, Inc.
1255 Corporate Drive
PO Box 1147
Holland, OH 43528

You may also contact us by e-mail at private@theimagegroup.net.

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Privacy Policy changes
This Privacy Policy was last changed on December 27th, 2002. If The Image Group makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

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